Payscore

Learn what income verification is, why you’re being asked to complete it, and how Payscore securely verifies income as part of your application.

Income Verification: What It Is and Why It Matters

Learn how to add an income explanation to your Payscore report and share helpful context about gaps, irregular income, or non-traditional earnings.

How to Add an Income Explanation

Learn how long Payscore verification takes when connecting a bank account or payroll provider, and what can affect the timeline.

How Long Does the Income Verification Process Take?

Step-by-step guide to finding your employer’s payroll provider

How to Find Out Who Your Payroll Provider Is

Explains how Payscore handles multiple jobs when verifying income and how to include all your income sources.

What if I Have Multiple Jobs?

Learn how to re-open your Payscore income verification if you need to correct information or connect a different account.

How Do I Re-Open My Income Verification?

Learn how to connect more than one bank account during your Payscore income verification so all your income is included.

How Do I Add More Than One Bank Account?

What to do if the phone number your bank uses to send a verification security code is incorrect.

What If the Phone Number to Receive My Security Code Is Incorrect?

Explains what to do if you don’t receive direct deposit and how to verify income using payroll or other available options.

What If I Do Not Receive Direct Deposit?

Step-by-step help for applicants who are having trouble connecting their bank account during verification.

Having Trouble Connecting Your Bank Account? Try This First

Explains common bank connection errors, what they mean, and how applicants can resolve issues when connecting a bank account for income verification

Why am I having trouble connecting my bank account?

Explains why documents cannot be accepted by email

Why emailing documents won’t work

Explains what applicants should do if they do not have income and how it will be documented in the income report sent to their property manager

What if I don’t have any income?

Explains how to use prepaid cards for income verification and how to search to see if a prepaid provider is supported

Can I connect a prepaid card?

Explains how applicants who are paid by check can complete income verification

What if I get paid by check?

Explains how applicants can upload an offer letter after completing bank or payroll verification if the feature is enabled

How do I upload an offer letter?

Explains how to reset a bank or payroll provider password during verification

I Forgot My Bank or Payroll Password During Verification

Explains how to troubleshoot SSO payroll login issues, including resetting credentials with the payroll provider and using bank connection if SSO blocks access

Trouble Connecting a Payroll Account That Uses SSO (Single Sign-On)

Does Payscore Approve or Deny Applicants

How do I upload documents?

Stephen Arifin

Jazmine Olinger

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Income Verification

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