If your property management company supports it, you may be able to upload an offer letter after attempting income verification.
The option to upload an offer letter appears at the end of the verification process and is only shown when it is enabled for your application.
When the offer letter upload option appears
You may see the “Upload an Offer Letter” option after you:
Connect a bank account, or
Connect a payroll provider
This option is not shown at the beginning of verification and cannot be accessed separately.
How to upload an offer letter
If the option is available in your flow:
Complete bank or payroll verification
Continue through the verification steps
Select Upload an Offer Letter on the report preview screen
Choose your file and confirm the upload
Accepted file types typically include:
PDF files
Image files (such as JPG or PNG)
Once uploaded, your offer letter will be securely attached to your verification and verified.
What your offer letter is used for
Your uploaded offer letter may be used to help validate future or upcoming income when recent income data is limited or incomplete.
The document is:
Securely reviewed within the verification process
Included in the report sent to the property manager or decision maker
Used as a supplemental income signal, not a replacement for verification
If you do not see the offer letter option
If you do not see the “Upload an Offer Letter” button:
The feature may not be enabled by the property management company
Your verification flow may not require it
You may need to complete bank or payroll verification first
In this case, continue following the instructions shown in your verification link.
Important notes
Do not email your offer letter, as documents cannot be accepted by email
Only upload documents directly within the Payscore verification system
The upload option appears automatically when available and enabled