Overview
Document Upload is available only when an applicant is unable to complete income verification by connecting a supported bank account or payroll provider.
Before document upload becomes available, applicants must first attempt to verify their income by linking a bank account or payroll account through the Payscore verification process.
When Can I Upload Documents?
You may be eligible to upload documents if:
Your bank is not supported by Payscore.
Your payroll provider is not supported by Payscore.
You do not have access to online banking.
You experience connection issues that prevent your account from linking successfully.
If you are unable to connect your account, please contact Payscore Support through the live chat and request to speak with a live agent. Our support team will work with you to troubleshoot the connection and explore available verification options.
What Happens If My Account Cannot Be Connected?
If our support team determines that your bank or payroll account cannot be connected after troubleshooting, they may update your screening to allow Document Upload.
Once enabled, you will be redirected to upload income verification documents instead of connecting an account.
Depending on your screening requirements, you may be asked to upload:
Pay stubs
Bank statements
W-2
Important Document Requirements
Whenever possible, please upload the original PDF document downloaded directly from your bank, payroll provider, or employer.
Screenshots, scanned copies, photocopies, printed-and-rescanned documents, or files that have been edited may be missing important metadata used during verification. These document types are more likely to be flagged for review and may delay or prevent successful verification.
For the fastest processing, always use the original PDF file provided by the issuing institution.