When an applicant provides a job offer letter as proof of upcoming income, Payscore reviews the document, extracts the relevant employment details, and attempts to verify the offer directly with the employer by email and phone.
You receive a separate report summarizing the document review and employer verification results to help support your leasing decision.
How it works
The applicant uploads their offer letter during the income verification process. Applicants must first complete income verification by linking their bank account or payroll account. If Offer Letter Verification is enabled for your property, they'll see an Upload an Offer Letter option at the end of their income verification workflow, after successfully linking an account. (If an applicant can't connect a bank or payroll account and our Support team enables document upload as an alternative, they'll also see the offer letter upload option at the end of the document upload workflow — so applicants who qualify through document verification can still have their offer letter verified.)
Payscore extracts key information from the offer letter, including the applicant's name, employer, position, compensation, and expected start date.
Payscore contacts the employer by email and phone to verify the employment details in the offer letter (job title, pay rate, start date, and other employment details listed). Approximately 50% of employer verifications are completed within 24 hours, and 75% within 48 hours.
We continue outreach for up to three business days before concluding the verification attempt.
While employer verification is in progress, Payscore uses AI-assisted analysis to evaluate the information in the offer letter. This includes reviewing publicly available business information and identifying any inconsistencies that may warrant additional review. These findings are included in the final report.
You get the report. Once the verification process is complete, the Offer Letter Verification report becomes available alongside the applicant's other completed Payscore reports.
No additional action is required. Offer Letter Verification begins automatically after the applicant uploads an offer letter.
When we verify offer letters
If the start date listed on the offer letter is more than 30 days in the past, we do not complete employment verification. At that point, the applicant should already have established income from the position, which should be reflected through their linked bank account, payroll account, or uploaded income documents.
Where to find the report
When verification finishes, the offer letter report appears in the Completed Reports section for that applicant, with a button to download it.
The offer letter report is also uploaded automatically to any integrations connected to your organization.
What the results mean
Result | What it means |
Verified | The employer confirmed the offer. The report reflects the details they confirmed. |
Unverifiable | We weren't able to reach the employer or get a response in time. The report is still produced with everything we gathered, and clearly notes that the offer couldn't be independently confirmed — so you can factor that into your decision. |
Third-party required | The employer requires a third-party service (such as The Work Number) to verify employment. |
Fraud | The employer or our checks indicate the offer letter isn't legitimate, or the applicant isn't actually employed there. |
What's in the report
The original offer letter, attached
The details we read from the letter
The details the employer confirmed or corrected
The employer's confirmation — the name and title of the person who confirmed, and when
If we're unable to reach the employer or complete the verification, a report is still generated explaining why.
Example: a verified report
Why offer letter income isn't included in the Income Report
The income shown on the Payscore Income Verification Report is based solely on the applicant's current, verifiable income. Because an offer letter represents future earnings, we do not include those earnings in the income calculation or update the income reported at the top of the report.
This is because we can't accurately estimate an applicant's future monthly income from an offer letter alone. Variables such as hours worked, overtime, unpaid time off, bonuses, commissions, shift differentials, and other forms of compensation can significantly impact actual earnings.
Instead, the Offer Letter Verification Report serves as a separate verification confirming that the employment offer and the details provided in the offer letter have been validated by the employer.
Frequently asked questions
How long does verification take?
Typically, 50% of our verifications are done in 24 hours, and 75% are done in 48 hours. It depends on how quickly the employer responds to our outreach.
What if the employer never responds?
The report is still produced with everything we gathered, and it clearly indicates the offer couldn't be independently confirmed. You can still use it to make your decision.
Will I see if the employer corrected a detail?
Yes. The report shows both what we originally read from the letter and what the employer confirmed or corrected, so any differences are easy to spot.
The offer letter doesn't list an HR contact. Can it still be verified?
Yes. We can locate employer contact information on our end and proceed with verification.
What if the uploaded document isn't actually an offer letter?
We'll detect that during review, and the report will explain why it didn't qualify. Just have the applicant re-upload the correct document.
Can I edit the details on the report?
The report can't be edited directly. If something needs to be corrected, reach out to our support team and we'll take care of it.