If you’re having trouble connecting your bank account during verification, you’re not alone — this is the most common issue applicants run into. In most cases, it can be resolved by following the steps below.
Step 1: Make sure your setup is supported
Before trying again, please check the following:
Use a laptop or desktop computer
Bank connections are more reliable on a computer than on a phone or tablet.
Use a modern web browser
We recommend Chrome, Edge, Safari, or Firefox.
Internet Explorer is not supported.
Turn off VPNs and browser extensions
Please disable:
VPNs
Ad blockers
Popup blockers
These tools often interfere with secure bank connections.
Check your internet connection
A slow or unstable connection can cause errors or timeouts.
Step 2: Double-check your banking credentials
When connecting your bank, make sure:
You’re using your online banking username and password
Your credentials are typed exactly as they appear (they are case-sensitive)
You complete any security questions or multi-factor authentication codes your bank asks for
After checking this, refresh the page and try connecting again.
If your bank still won’t connect
Payscore uses multiple secure data providers to work with different banks. If one attempt doesn’t work, you will automatically be switched to another data provider that might result in a successful connection.
If the property management company allows it, you may also see the option to connect your payroll provider instead of a bank. If this option is available to you, connecting payroll can be a reliable alternative.
Still having trouble? Contact support
If you’re unable to connect your bank after trying the steps above, our support team can help.
If you’re in the verification flow, click the live chat button in the bottom-right corner
If you’re already speaking with us via email, simply reply to the same message to be connected to a support agent
A Payscore support agent can:
Troubleshoot connection issues
Help you retry your bank connection
Walk you through alternative options (such as payroll, if available)
Guide you through next steps if a connection isn’t possible
Important to know
Bank connections are secure, encrypted, and read-only
Payscore cannot see or store your banking login credentials
If a bank connection truly isn’t possible, we’ll help you understand what to do next