Direct applicants to Payscore support first
If an applicant is experiencing issues during the verification process, they should be directed to contact Payscore support directly.
Our support team is trained to troubleshoot:
Bank connection issues
Payroll login problems
Identity verification errors
Document upload questions
Technical or browser-related issues
This helps resolve issues faster and prevents delays in your verification workflow.
How applicants can contact support
Applicants have two primary ways to reach Payscore support:
Live chat (recommended)
Applicants can click the live chat button located in the bottom-right corner of their verification page.
This is the fastest way to receive real-time assistance while they are actively completing the verification process.
Email support
The applicant can email [email protected] to receive assistance. If the applicant is already communicating via email, they can simply reply to the same email thread to continue the conversation with a support agent.
Why applicants should not contact the property for technical issues
Property managers and leasing teams do not have visibility into:
Bank login errors
Payroll connection failures
Identity verification technical issues
Secure workflow troubleshooting
Since Payscore handles the verification workflow directly, our support team is best equipped to diagnose and resolve these issues securely.
Best practice for leasing and screening teams
If an applicant reports trouble with verification, we recommend responding with:
“Please use the live chat button on your verification page or email Payscore at [email protected] to receive assistance.”
This ensures:
Faster issue resolution
Fewer back-and-forth delays
A smoother applicant experience
Important note
Directing applicants to Payscore support does not affect their application status. It simply helps them complete the required verification steps more efficiently so you can receive their report without unnecessary delays.