Payscore provides live support for both customers and applicants.
All support hours are listed in Pacific Time (PT).
Live support availability
Monday–Friday: 5:00 AM – 8:00 PM PT
Saturday–Sunday: 8:00 AM – 4:00 PM PT
How to contact Payscore support
Applicants
Access live chat directly from their verification link
The chat button appears in the bottom-right corner of the verification workflow
Customers
Access live chat from the Payscore admin portal
Support is also available through your existing support channels
Outside of live support hours
If someone contacts Payscore outside of live support hours:
A support ticket is automatically created
Most tickets are resolved within 2 hours
What Payscore support can help with
Verification issues (income, ID, payroll, bank connections)
Troubleshooting verification errors
Questions about the verification process
For application, leasing, or underwriting decisions, customers should follow their internal review processes.