Payscore

Explains when Payscore verification requests expire after 14 days and how admins can reopen expired requests for applicants.

Verification Requests Expiring and Re-Opening

A breakdown of Payscore user roles and what each role can do when managing verification requests.

User Roles and Permissions

Learn how to invite new employees into your Payscore organization and what permissions are required to add users.

How to Add New Users to Your Payscore Account

Explains how to manually complete a household income verification when some applicants haven’t finished theirs yet.

Completing a Household Verification Before All Applicants Finish

How Do I Edit Property, Unit, or Monthly Rent on a Verification Request?

Shows how to edit an applicant’s contact information on an existing verification request

How Do I Edit Applicant Information on a Verification Request?

Learn how to move an applicant into another applicant group and combine household verification results

How Do I Move an Applicant Into Another Applicant Group?

Explains how customers can cancel a verification request in the Admin Portal

How Do I Cancel a Verification Request?

Explains how customers can create an applicant group and send verification requests from the Payscore Admin Portal.

How to Send a Verification Request

Stephen Arifin

Help articles for administrators using the Payscore portal to manage verifications, review results, and troubleshoot common issues.

Admin Portal

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Find answers and get help from Intercom Support and Community Experts

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