Incomplete verification requests expire after 14 days by default. If a request expires, you can re-open it so the applicant can continue and complete their verification.
When a verification request expires
When a verification request hits the 14-day expiration window, the request’s status changes to “Household Expired” in the portal. Applicants cannot complete verification using an expired link.
How to re-open an expired verification request
Sign in to the Payscore admin portal
Go to www.payscore.com and log into your account.
Find the applicant’s screening record
Navigate to your applicant list and click the row for the applicants whose request expired.
Look for “Household Expired”
In the upper right of the applicant’s group view, you’ll see the Household Expired label indicating that the request expired.
Click “Reopen”
Select the Reopen button next to the expired request.
Confirm the action
A confirmation window will appear — confirm that you want to reopen the request.
New expiration period starts
Once reopened, the verification request is active again and the 14-day expiration period restarts.
What happens after re-opening
The applicant will automatically receive a new email with the updated verification link.
If a cell phone number was provided, the applicant will also receive a text message with the link.
The applicant can complete their verification using the reopened link just like before.
Tips for managing expired requests
Reopen expired requests promptly when an applicant asks for help.
Reopening avoids creating duplicate requests unnecessarily.
Let applicants know that reopening restarts their time window, giving them another full 14 days to complete verification.