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User Roles and Permissions

A breakdown of Payscore user roles and what each role can do when managing verification requests.

Stephen Arifin avatar
Written by Stephen Arifin
Updated today

Payscore uses roles to control what each team member can see and do in the admin portal. Your role determines which actions you can take—such as managing verification requests, viewing reports, and administering your account.

Roles

  • Coordinator: Can create and manage verification requests.
    ​

  • User: Coordinator permissions, plus the ability to complete requests, manage groups, view reports, manage properties/units, and manage billing and payments.
    ​

  • Manager: User permissions, plus the ability to add or remove users.
    ​

  • Admin: Full access, including company-wide settings and managing managers and admins.

Permissions by Role

Action

Coordinator

User

Manager

Admin

Create and manage verification requests

✅

✅

✅

✅

Complete and organize verification requests

❌

✅

✅

✅

View verification reports

❌

✅

✅

✅

Manage properties and billing

❌

✅

✅

✅

Add/remove other users

❌

❌

✅

✅

Add/remove other managers or admins

❌

❌

❌

✅

Edit company-wide settings

❌

❌

❌

✅

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