If you’ve sent a household (group) income verification request and some applicants haven’t completed their portion, you can still generate the income report once at least one applicant has finished verification.
Instead of waiting for everyone, you can manually complete the verification and immediately produce the report.
When you can use manual completion
You can manually complete a group income verification when:
At least one applicant in the household has completed their income verification
The overall verification request status is In Progress
The household contains more than one screening (multiple applicants)
If these conditions aren’t met, the manual completion option will be disabled.
How to Manually Complete a Household Verification
Go to the applicant list in the Payscore portal.
Find the verification request row for the household you want to complete.
Click the row to open the applicant details page.
In the lower-right of the page, locate the “Verifications” section.
Click the three dots (⋮) next to the income verification you want to complete.
Select “Manually Complete Verification.”
What happens next
After you manually complete the verification:
A confirmation window appears
Payscore cancels any pending verification steps for the remaining applicants
The income report is generated immediately for your review and decision-making if every applicant in the household is now completed
When Manual Completion Isn’t Available
You can’t manually complete a verification if:
The request is not currently In Progress
Only one applicant is in the household
No applicants have completed their portion yet
In these cases, you’ll need to wait until the first applicant finishes their verification before the manual complete option becomes enabled.