When adding new employees at your office or firm, it’s important to invite them into your existing Payscore organization. This ensures they have access to the same properties, applicants, and verification requests as the rest of your team.
Who can invite new users
Only users with the appropriate roles and permissions can invite new employees.
If you don’t see the Invite a User button:
You may not have permission to add users
A Manager or Admin will need to send the invitation
(See User Roles and Permissions for details.)
How to add a new user correctly
To add a new employee:
Sign in to the Payscore admin portal
Go to the Users tab
Select Invite a User
Enter the employee’s email address
Assign the appropriate role and property access
Send the invitation
The new user will receive an email with instructions to join your organization.
Important: do not use the sign-up page
New employees should not create their own account using the public sign-up page.
If someone signs up on their own:
A new, separate organization is created
They will not have access to your existing data
Admins will need to contact support to resolve the issue
Always use the Invite a User flow to add team members.
When to invite new users
Invite a new user when:
A new employee joins your team
Someone needs access to manage verification requests
A manager or reviewer needs visibility into reports
You can change a user’s role at any time after they’ve joined.