Payscore’s Entrata integration allows income and identity verification invitations to be sent automatically when applications are submitted—without requiring manual data entry or separate unit directory uploads.
Because this is a direct integration, unit directories are not required during onboarding.
Overview of the Setup Process
Setting up the Entrata integration involves three main steps:
Creating a Vendor API user in Entrata
Granting vendor and property permissions
Enabling required webhook services
Once these steps are completed, the Payscore team will finalize configuration on our side.
Step 1: Create a Vendor API User (Admin Required)
An admin-level user in Entrata must first create a Vendor API user.
Instructions:
Log in to Entrata as an Admin user
Navigate to Apps → API Access
Click Add API User
Create a new Vendor API user for Payscore
This allows secure system-to-system communication between Entrata and Payscore.
Step 2: Enable Vendor API Access
Next, you will grant Payscore access as a vendor.
Instructions:
In Apps → API Access, use the search feature
Search for the Payscore vendor profile (or the specified vendor name provided during onboarding)
Click the vendor profile
Enable Vendor API access
This step authorizes the integration to receive application and workflow data.
Step 3: Grant Property Permissions
You must select which properties the integration should apply to.
Instructions:
Within the Vendor API settings
Select the properties you want Payscore to access
Save your changes
Only selected properties will have automated verification workflows enabled.
Step 4: Configure Web Service Permissions (Recommended Defaults)
Entrata requires web service permissions to allow the integration to function properly.
Instructions:
Navigate to Apps → API Access
Locate the Payscore API user/profile
Click Manage
Go to the Web Service Permissions tab
Leave default web service permissions enabled (recommended)
Save your settings
Step 5: Enable Required Webhooks
Webhooks are required for real-time application event syncing.
Instructions:
Go to Apps → API Access
Search for the Payscore profile
Click Manage
Navigate to the Web Service Permissions tab
Agree to the Entrata API Terms (checkbox required)
Locate the webhook service:
oa.application.events
Check the box to enable it
Click Save
Enabling this webhook allows Payscore to automatically detect application events and trigger verification invitations.
Final Step: Payscore Configuration
After completing all Entrata setup steps:
Notify your Payscore representative or Customer Success team
A configuration request ticket will be created for engineering
Payscore will complete the backend setup on your account
The integration will not begin operating automatically until Payscore finishes this configuration step.
What Happens After Setup Is Complete
Once fully configured:
Verification invites can be sent automatically based on your workflow
Reports automatically upload into the applicant file
Leasing teams do not need to manually send verification invites
Important Notes
Admin-level access is required for all setup steps
Unit directories are not needed for this integration
Webhook enablement is critical for automatic workflows
Engineering setup on the Payscore side is required after Entrata configuration