You can cancel a verification request at any time from the Admin Portal by deleting the applicant group associated with the request.
This will immediately stop the verification process for all applicants in that group.
How to cancel a verification request
Log in to the Admin Portal
Navigate to the Applicants section
Search for and select the applicant group you want to cancel
Open the applicant group details page
Click Delete in the top-right corner
Confirm the deletion
Once deleted, the verification request will be canceled.
What happens after you cancel a request
When you delete an applicant group:
The verification request is canceled for all applicants in the group
The verification link becomes inactive
Applicants can no longer continue the verification
An email notification is automatically sent to all applicants informing them that their invite has been cancelled
When you should cancel a request
You may want to cancel a verification request if:
The application was withdrawn
The wrong applicants were invited
The verification is no longer needed
Important notes
Deleting the applicant group permanently cancels the request
This action cannot be undone
You will need to create a new verification request if you want to restart the process