You can cancel an active verification request directly from the Payscore tab in the Prospect or Tenant record.
Steps to cancel a request
Open the Prospect record
Go to the Payscore verification tab
Set Submit Action to “Cancel Invite”
Click Save
Click Refresh
What happens after cancelling
Pending applicants can no longer continue verification
The verification link becomes inactive
Cancellation notifications are automatically sent to applicants who have not completed the process
This ensures applicants are informed that the request is no longer active.