All Payscore reports expire 14 days after they are completed.
Once a report expires:
The report link will no longer be accessible
You will not be able to view or download the report
A new verification request may be required if access is needed again
To avoid losing access, we recommend downloading reports shortly after they are completed.
When to Download Reports
You should download reports if:
You need to retain them for compliance or documentation
You plan to review them later
Your workflow requires storing reports outside of Payscore
Downloading the report ensures continued access after expiration.
Integrations and Report Expiration
If you are using a direct property management software integration that uploads reports automatically, report expiration does not apply to those uploaded copies.
Examples include:
Reports uploaded directly into your property management software
Reports stored within your applicant or document records
Once uploaded into your property management software, those reports remain available based on your PMS’s retention policies.
Cloud Storage Integrations (Google Drive / OneDrive)
If you are using a Google Drive or OneDrive integration, reports can be automatically stored in your organization’s cloud storage.
This allows you to:
Retain reports indefinitely
Access reports outside of Payscore
Maintain your own internal retention policies
Reports stored in your Google Drive or OneDrive instance do not expire.
Important Notes
Payscore report links expire after 14 days
Download reports if you need long-term access
Reports uploaded to your property management software do not expire
Reports stored in Google Drive or OneDrive do not expire
Expired reports cannot be recovered