When you send a verification request, applicants receive email and text notifications with a secure link to complete the verification process.
This article explains:
which email address the messages come from
what the subject lines look like
what applicants should expect to receive
Email sender address
All verification emails are sent from:
Applicants should watch for messages from this address.
Email notification
When an applicant is first invited, they receive an email with a subject line similar to:
<Company> sent you an income/asset verification request for the property on <street address>
The email includes:
Your company name
The property address
A secure link to begin verification
Clear instructions on what action is required
Text message notification
If a phone number is provided, applicants also receive a text message containing:
A short message letting them know action is required
A secure link to complete verification
Additional notifications during verification
Applicants may receive additional notifications as they move through the verification process, including:
Reminder messages if verification has not been completed
Confirmation when verification is finished
All notifications direct applicants back to the same secure verification workflow.
Important notes
Email and text messages are sent immediately when the verification request is created
Applicants can start verification from either the email or the text message
If an applicant says they didn’t receive a notification, confirm:
The email address and phone number are correct
Spam or junk folders were checked
SMS messages are not blocked on their device