Identity verification helps confirm that an applicant is who they claim to be using a government-issued ID and selfie verification.
This article explains how identity verification works, what applicants receive, and what customers should expect.
How identity verification works
Applicants receive an email or link inviting them to complete identity verification
They scan a supported government-issued ID
They may be asked to take a selfie to confirm liveness
A verification report is generated for review
Invitations and expiration
Identity verification invitations expire after 14 days
Reports also expire after 14 days
If a verification request expires or needs to be re-sent after a failed attempt, a new verification request must be created
Automatic reminders are sent based on your verification configuration
Applicant requirements
To complete identity verification, applicants must provide:
An email address or a mobile phone number
A supported government-issued ID
A compatible device and browser
What an identity verification report looks like
Once an applicant completes identity verification, a report is generated showing the result.
When identity verification passes
A passed identity verification report indicates that:
The applicant’s government ID was successfully validated
Any required selfie checks were completed successfully
No issues were detected that require further review
The report will clearly show a Passed status, along with:
Applicant details
ID type used
Verification timestamps
When identity verification fails
A failed identity verification report means the system was unable to fully validate the applicant’s identity.
Common reasons include:
The ID is not valid or authentic
The ID submitted does not match the selected ID type
Inconsistencies in name, date of birth, or other ID details
Problems reading or validating the ID
Issues with selfie positioning or repetition
When a report fails:
The report will clearly show a Failed status
The failure reason(s) will be displayed
In some cases, the report will indicate whether the government ID passed but the selfie did not
Customers can use this information to decide whether to:
Ask the applicant to retry verification
Verify identity in person
Follow internal review policies
