Overview
Applicants may occasionally reach out stating they only have a temporary (paper) ID because they recently renewed their identification and are waiting for the permanent version to arrive. This is a common scenario, but it presents a limitation in the identity verification process.
Key Policy
Temporary or paper IDs cannot be used for identity verification.
Our system requires a valid, government-issued, permanent photo ID to successfully complete verification.
Why Temporary IDs Are Not Accepted
Temporary IDs typically:
Lack standardized security features required for verification
May not include a scannable barcode or consistent formatting
Are more difficult to authenticate reliably through automated systems
Because of these limitations, they are not supported by our verification process.
Role of the Leasing Team
In situations where an applicant cannot provide an acceptable ID:
The next steps are determined entirely by the leasing team and property policy
Applicants should be directed back to the leasing office for guidance on how to proceed
Summary
Temporary IDs are not supported for identity verification
No exceptions can be made within the system
Leasing teams determine how to proceed