If you’re seeing an Unauthorized error, it usually means you’re logged into the wrong account.
Payscore verification links and reports are tied to a specific email address and account. If you’re logged into a different account, you won’t have access to the resource you’re trying to view.
Common reasons this happens
This error often appears when:
You have multiple email addresses and are logged into the wrong one
You’re signed into a different Payscore account in the same browser
You opened a verification or report link while already logged in elsewhere
How to fix it
Log out of Payscore completely
Reopen the original link you were sent
Log back in using the same email address that received the verification or report link
Once you’re logged into the correct account, the page should load normally.
Still having trouble?
If you’re not sure which email address the verification or report belongs to:
Check the email or text message where you received the link
Make sure you’re logged in with that exact email
If the issue continues, click the live chat button in the bottom-right corner of your verification page so our support team can help.